Knowledge sharing

The best knowledge sharing platform: Live Q&A

To close knowledge gaps and keep our distributed workforce functioning smoothly, we need knowledge sharing platforms that make it easy for employees to find ways to share knowledge and expertise. That's why we created Live Q&A.

Ryan Carruthers

July 19, 2022

When it comes to workplace productivity, there is no substitute for having a knowledgeable workforce. Your organization will inevitably lose time and money if employees don't have the necessary skills and knowledge to do their jobs effectively.

knowledge sharing platforms like Together’s Live Q&A platform are one way to ensure that your workforce is always learning and growing.

Together's Live Q&A platform makes knowledge sharing easy
With Together’s Live Q&A Platform, your employees can post their most pressing questions and draw on your whole organization’s collective expertise for answers.

In this blog post, we will cover:

  1. Why knowledge sharing is critical to a distributed workforce
  2. What most knowledge sharing platforms provide
  3. How Live Q&A fills knowledge gaps in your workforce
  4. Examples of knowledge sharing

Knowledge sharing is critical in a distributed workforce

In our increasingly distributed workforces, knowledge sharing is more critical than ever. Remote workers need access to the most up-to-date information and resources to be effective.

Productivity: finding the right experts and information quickly

Accessing information quickly and finding the right people to answer your questions frees you to spend less time searching for answers and more time executing. This isn’t easy. We’re overloaded with information nowadays. In a McKinsey report, workers spent over 9 hours a week searching for and gathering information. 

Engagement: remote employees need more opportunities to collaborate

knowledge sharing platforms help increase an organization's engagement. Employees interacting with each other and sharing knowledge via these platforms leads to greater collaboration and a more positive workplace culture. A forum for employees to ask questions and share best practices leads to a cohesive and engaged workforce.

Culture: Knowledge hoarding is detrimental

It can be difficult to maintain a strong company culture when employees are dispersed. Even worse, knowledge hoarding (when employee hide information out of fear or greed) can cripple a remote team. 

Promoting a knowledge sharing culture is can be time-consuming, but essential to create digital spaces where dispersed teams can learn from each other. Without it, feelings of isolation and well being can plummet.

Learning and development

The younger generations make up the largest percentage of today's workforce—and they are shaping the future. A notable feature is that they prioritize learning and development.

 In fact, Deloitte’s Global 2022 Gen Z and Millennial Survey revealed that access to learning opportunities is the second top reason they chose a place to work.

Creating spaces for employees to ask questions and learn from one another in a collaborative way can expand their networks and promote meaningful learning. This is much stronger than just another online e-Learning course.

What do you get with most knowledge sharing platforms?

A knowledge sharing platform helps companies to create and manage their knowledge base. It allows employees to share their knowledge with other members of the organization.

Quick case studies on successful knowledge sharing strategies

The World Health Organization

A good case study of this application is the World Health Organization using a multimodal tele-education (MTE) and ViberTM to provide care knowledge to people in Southeastern Europe during the COVID-19 pandemic.

The ViberTM app allowed for text-based questions and answers and file-sharing capabilities that proved essential for sharing educational materials. 

The MTE approach is a strategy that uses more than one mode or delivery method to achieve the desired educational outcome.  It's used to provide training during the outbreak of COVID-19.

In this case, it was an important way to keep health workers trained and up-to-date without having to leave their posts or be close.

Student knowledge sharing at Taiwanese universities

Another knowledge sharing platform application is the implementation of the Faculty Student knowledge sharing Platform (FSKSP), which was used to change the form of learning and knowledge sharing between faculty, students and teachers in Taiwan universities.

Examples of modern knowledge sharing platforms

Most knowledge sharing platforms provide a way for users to create and share content. This content can be articles, blog posts, videos, or any other type of digital media. 

Here are seven examples of knowledge sharing platforms:

  1. Google Workspace
  2. Nuclino
  3. Notion
  4. Confluence
  5. Microsoft SharePoint
  6. Papyrs
  7. GitBook

Other honourable mentions include Slack, Evernote, Dropbox, Trello and Asana.

These platforms usually have a user-friendly interface that makes it easy to navigate and find information. Additionally, most platforms provide some level of customization so users can tailor the experience to their needs.

Common features of knowledge sharing platforms

The right platform has some features that are essential for successful knowledge sharing. Here are some:

  • Powerful search function: allows users to quickly and easily find the information they need. Without a powerful search feature, users would have to manually search through all of the content on the platform, which would be time-consuming and frustrating. 
  • Mobile-friendly: the easier it's for your employees and customers to access the platform, the better it serves the purpose of the platform. Users should be able to access it from their smartphones and tablets. A mobile-friendly platform is essential for today's workforce, which is increasingly mobile. 
  • Reporting and analytics: a good knowledge sharing platform should have reporting and analytics capabilities so businesses can track their teams' performance and ensure that they are using the platform effectively. The feature allows companies to identify areas where the platform needs to improve. 
  • Customizability: the platform should provide some level of customization so that users can tailor the experience to their needs. This might include the ability to change the layout, add or remove features, or customize the look and feel of the platform. 
  • Content creation and sharing: The platforms should provide a way for users to create and share content. This content can be articles, blog posts, videos, or any other type of digital media. 
  • Integration: Integrations are another key feature of knowledge sharing platforms. Integrations enable businesses to connect the platform with other business applications, making it even more powerful and useful. 

To fill knowledge gaps in your workforce, use Live Q&A on Together

When sharing knowledge at work, most organizations rely on traditional methods like document libraries and intranets. But these methods have several limitations. 

  1. They only capture administrative knowledge and don't provide opportunities for employees to get real-time answers to their questions
  2. They don’t enable employees to connect with one another. It’s on them to search for their own answers, but for bigger questions that require open discussion, there’s no option available.

Together's Live Q&A platform was designed to address these challenges. With Together, employees can ask questions and get answers in real-time from their colleagues.

Here are just a few of the benefits of using Together's Live Q&A platform:

  • Get answers to questions: Co-workers get answers to their questions from colleagues who volunteer or are nominated by the hosts. When they host a session, they set up a time to host an internal webinar through the platform.
  • Search through previous Q&A: Together platform offers a searchable interface for all the content shared in the platform. This enables users to find relevant content more easily and speeds up knowledge sharing processes. No more digging through document libraries or intranets.
  • Store all your knowledge in one place: With Together, all your knowledge is stored in one place. This makes it easy to find and use, and you don't have to worry about losing important information.
  • Share knowledge with your team: Together makes it easy to share knowledge with your team. You can create groups for specific topics or projects and share information with just the people who need it.

Examples of knowledge sharing at work using Live Q&A

Live Q&A can be used for various knowledge sharing purposes, from asking questions to get expert insights to brainstorming solutions and sharing best practices. 

Here are some examples:

Examples of questions customer support team members can ask using Live Q&A:

  • How do you handle difficult customer service inquiries?
  • How do you defuse a tense customer service situation?
  • How do you turn a negative customer service experience into a positive one?

Engineering Live Q&A questions that prompt tactical discussions:

  • How do you optimize code for performance?
  • What are some ways to reduce the risk of coding errors?
  • What are some techniques you use for debugging and testing code efficiently?

Examples of product management Live Q&A’s:

  • What criteria do you use to prioritize new product features?
  • What are some user stories you've written that were particularly helpful in guiding development?

Examples of Live Q&A discussions with sales:

  • How do you close a deal?
  • What are some effective ways to build rapport with potential customers?
  • What are some objection handling techniques that have been successful for you?

Examples of HR Live Q&A conversations:

  • How do you onboard new employees effectively?
  • How do you handle difficult conversations with employees?
  • What are some best practices for managing employee performance?

When it comes to learning new skills, there is no substitute for experience. However, in today's fast-paced world, it can be difficult to find the time to gain the hands-on experience needed to develop expertise. While traditional mentoring relationships can take months or even years to develop.

Flash mentoring is one way to overcome this challenge. This type of mentoring involves short, intensive sessions in which experienced individuals share their knowledge with someone looking to learn.  

Encourage knowledge sharing today with Together

To close knowledge gaps and keep our distributed workforce functioning smoothly, we need to make it easy for employees to find ways to share knowledge and expertise. And that's where knowledge sharing platforms come in. 

With most of these tools, you get a central location for all your team's information and the ability to easily search and access what you need. But even better than a standard knowledge sharing platform is one with Together— an employee development platform for knowledge sharing and mentorship.

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