Customer case study

Case Study: Lightspeed

The Challenge

Lightspeed Commerce Inc. (“Lightspeed”), the one-stop commerce platform empowering merchants to provide the best omnichannel experiences, aimed to launch impactful mentorship programs tailored to two key groups within the organization:

  • Women in Product & Technology (P&T): Focused on providing professional development to women at various levels
  • Changemakers: Designed to empower high-performing individuals to drive innovation and positive impact across the company.

These programs were developed to align with Lightspeed’s broader objectives, including:

  • Supporting internal employee growth.
  • Collaboration across departments.
  • Increasing women’s representation at multiple organizational levels.

To meet these objectives, Lightspeed required a solution that could:

  • Automate mentor-mentee matching.
  • Centralize reporting for actionable insights.
  • Seamlessly integrate with existing HR systems.

The Solution

Lightspeed partnered with Together’s mentorship software to address these needs. Together’s platform provided robust features that streamlined processes while enhancing the mentorship experience for participants. Key highlights included:

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The Results

Since implementing Together’s software, Lightspeed has achieved significant engagement and impact through its mentorship programs. These scores reflect Lightspeed’s success in fostering meaningful relationships and creating an environment where employees feel supported and empowered to grow.

Key metrics:

  • Mentor feedback score: 3.93/4
  • Mentee feedback score: 3.95/4
  • Over 50% of participants have logged over 100 minutes of mentoring sessions
  • One participant has accumulated an impressive total of 750 session minutes, combining time as both a mentor and mentee
Overview
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Medium (1,000 - 10,000 employees)
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Case Study: Lightspeed

Lightspeed used Together’s mentorship software to launch programs that automated mentor matching, integrated seamlessly with HR systems, and fostered inclusion and employee growth—resulting in strong engagement, high satisfaction scores, and measurable progress in diversity and development initiatives.
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Case Study Summary
Lightspeed partnered with Together’s mentorship software to create impactful programs that empower women in Product & Technology and develop changemakers across the organization. By automating mentor matching, personalizing sessions, and integrating with existing HR systems, Lightspeed streamlined program management and improved participant experiences. The initiative led to high engagement, strong feedback from mentors and mentees, and measurable progress in diversity, inclusion, and professional growth.

Driving Employee Development and Diversity with Mentorship Software

Lightspeed Commerce Inc. (“Lightspeed”), the one-stop commerce platform empowering merchants to provide the best omnichannel experiences, aimed to launch impactful mentorship programs tailored to two key groups within the organization:

  • Women in Product & Technology (P&T): Focused on providing professional development to women at various levels
  • Changemakers: Designed to empower high-performing individuals to drive innovation and positive impact across the company.

These programs were developed to align with Lightspeed’s broader objectives, including:

  • Supporting internal employee growth.
  • Collaboration across departments.
  • Increasing women’s representation at multiple organizational levels.

To meet these objectives, Lightspeed required a solution that could:

  • Automate mentor-mentee matching.
  • Centralize reporting for actionable insights.
  • Seamlessly integrate with existing HR systems.

The Solution

Lightspeed partnered with Together’s mentorship software to address these needs. Together’s platform provided robust features that streamlined processes while enhancing the mentorship experience for participants. Key highlights included:

‍

1. Automated Mentor-Mentee Matching

One standout feature was Together’s intelligent mentor-mentee matching tool. Keagan McMahon, Implementation Manager at Together, reflected on the significant impact this feature had on Kristine Darnbrough, Manager of Learning & Organizational Development at Lightspeed, compared to her previous experience with manual matching:

“I remember first showing her matching and just seeing her eyes light up. She said, ‘We can just turn it on? We used to have to do it manually and it would take hours!’”

2. Seamless Integration

Together’s platform integrated effortlessly with Lightspeed’s existing HR ecosystem, providing features such as:

  • Calendar syncing
  • Single Sign-On (SSO)
  • Automated data imports.

This ensured a smooth experience for both participants and administrators.

3. Personalized Mentoring Experiences

AI-generated agendas were used to tailor discussions based on participants’ skills, experiences, and goals, ensuring each session was meaningful and relevant.

4. Recognition and Milestones

To celebrate participant achievements, Lightspeed utilized Together’s Badges & Certificates feature to acknowledge milestones and program completion.

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The Results

Since implementing Together’s software, Lightspeed has achieved significant engagement and impact through its mentorship programs. These scores reflect Lightspeed’s success in fostering meaningful relationships and creating an environment where employees feel supported and empowered to grow.

Key metrics:

  • Mentor feedback score: 3.93/4
  • Mentee feedback score: 3.95/4
  • Over 50% of participants have logged over 100 minutes of mentoring sessions
  • One participant has accumulated an impressive total of 750 session minutes, combining time as both a mentor and mentee

"Great fit with my mentee! So far, it's gone well. I've got two mentees right now, and this is my first meeting with my second mentee. I really like the structure that the Together Platform offers because it's giving me the tools to make me feel like I could be mentoring a third person right now!"

Mentor at Lightspeed

Lightspeed’s mentorship programs, powered by Together’s innovative software, have been a resounding success. By automating processes, providing personalized experiences, and fostering meaningful mentor-mentee relationships, Lightspeed has:

  • Achieved excellent engagement and satisfaction scores.
  • Progressed diversity initiatives and supported efforts to enhance women’s representation.
  • Empowered employees to grow as changemakers within the organization.

Lightspeed’s mentorship initiatives underscore its forward-thinking culture and unwavering commitment to creating a workplace where innovation, inclusion, and professional growth thrive. By leveraging Together’s platform, Lightspeed has set up mentorship programs that empower employees and foster a collaborative and inclusive environment.

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