Professional Lite Support Terms

Together will provide Technical Support to Customer via electronic mail and online on weekdays during the hours of 8:00 am through 8:00 pm Eastern time, with the exclusion of Federal Holidays (“Support Hours”). 

Customer may initiate a helpdesk ticket any time by emailing support@togetherplatform.com or submitting a ticket at help.togetherplatform.com.

Together will use its best effort to respond to all Helpdesk tickets within five (5) business days.